Bring more orders together in a period
Get more value from your promotional spend: the deal price unlocks only with committed demand
Turn a static promotion into an interactive LIVE event
Stay in control of price, group size, quantity & duration
Who is eligible to use Group Deal?+
Both the seller and the linked creator must meet the requirements: the seller needs a Shop Performance Score (SPS) of 3.5 or higher, and the creator needs a Creator Health Score (CHR) above 150.
How many shoppers can be required in one group?+
You can set a group size from 2 to 6 shoppers.
How long can a Group Deal run?+
15 seconds to 20 minutes.
Can more than one group form during the same activity?+
Yes. Once a group fills, it settles immediately and the next group opens automatically while the activity is active and inventory remains.
What is "Group Deal quantity"?+
The total product quantity allocated to the activity, which is the maximum number of units you can sell through it, subject to your available stock.
Does my Group Deal quantity have to be an exact multiple of the group size?+
No. The system validates your available stock when the activity starts and shows how many groups it can support.
When is inventory reserved for the activity?+
Inventory is validated and locked when you start the Group Deal, not when you create it. If there is not enough stock at start, the activity may be blocked from starting.
Which products can I use?+
Single-SKU products, or multi-SKU products where all SKUs share the same selling price.
Can shoppers buy more than one unit?+
No. Each shopper selects one SKU and one unit, and can join each Group Deal activity once.
When are shoppers charged?+
Shoppers pre-authorize payment when they join. Once their group fills, they are charged automatically and the order is created immediately.
What happens if a group doesn't fill in time?+
That group does not unlock, and the shoppers in it are not charged. Their unfinished orders are canceled.
What if a shopper's payment fails after their group unlocks?+
That shopper is sent a secondary-payment flow. The other shoppers in the group keep their orders and price.
Can shoppers cancel after joining?+
No. A shopper who has joined cannot cancel before the activity countdown ends.
Can I stop a Group Deal early?+
Only if no one has joined. Once any shopper has joined, the activity cannot be ended early.
Can I run Group Deal at the same time as LIVE Flash Sale or Price Cut?+
No. Only one of these activities can be active in your LIVE room at a time.
Can the Group Deal price stack with other promotions?+
Yes, with seller coupons, platform coupons, and platform product subsidies. It is mutually exclusive with LIVE Flash Sale, Price Cut, and US member price.
Will every shopper see exactly the same final price?+
The Group Deal sets the activity price. The final price a shopper sees may also reflect eligible platform or merchant incentives that apply to that shopper.
How is Group Deal different from LIVE Flash Sale?+
Flash Sale shows a lower price to everyone immediately. Group Deal makes the price conditional on group participation, so visible seats, progress, and repeated group unlocks turn the deal into an interactive event.
How is Group Deal different from Price Cut?+
Group Deal unlocks one fixed price when a small group fills. Price Cut lowers the price step by step as shoppers participate, and participants pay the final price reached when the activity ends.
Will the Group Deal price affect my product's lowest price in the past 30 days for campaign price checks?+
No. The Group Deal price is not counted toward your product's lowest price in the past 30 days, so running a Group Deal will not affect the price checks used for campaign registration.
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